At De Triple I Collections, your satisfaction is our priority. If you are not completely happy with your purchase, please review our return policy below.
1. Return Eligibility
You may request a return if:
- The item was delivered damaged, defective, or incorrect
- The item is unused, unwashed, and in its original packaging
- The return request is made within [Insert Number] days of delivery
Items must be in resellable condition with all original tags and packaging included.
2. Non-Returnable Items
The following items cannot be returned:
- Customized or special-order products
- Clearance or final sale items
- Used, washed, or damaged items (not caused by delivery)
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery
- Provide clear photos of the item and packaging
- We will arrange a replacement or refund after verification
4. Return Process
To initiate a return:
- Contact our customer service team with your order number and reason for return
- Wait for approval and return instructions
- Ship the item back to the address provided
Return shipping may be the responsibility of the customer unless the return is due to our error.
5. Refunds
- Refunds will be processed after inspection of the returned item
- Approved refunds will be issued to the original payment method
- Refund processing may take 5–10 business days depending on your payment provider
6. Exchanges
We only replace items if they are damaged, defective, or incorrect. Exchanges are subject to product availability.
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank account or payment provider
- If the issue persists, contact us directly
8. Contact Information
For all return and refund inquiries, please contact:
De Triple I Collections
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]